Frequently Asked Questions

Orders & Shipping

How long does processing take?
Orders are processed within 1–3 business days. You'll receive a confirmation email once your order ships.

Do you ship across Canada?
Yes! We ship Canada-wide. We also offer international shipping — please refer to our Shipping Policy for rates and timelines.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use it to monitor your delivery in real time.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for eligible items. Items must be unworn, undamaged, and in original packaging. See our full Refund Policy for details.

What if my item arrives damaged?
We're so sorry! Please contact us within 48 hours of receiving your order with photos and we'll make it right.

Products & Care

Are your pieces real gold?
Our jewelry is crafted with high-quality gold plating over a durable base metal. All pieces feature an anti-tarnish finish for long-lasting shine.

How do I care for my jewelry?
To keep your pieces looking their best: avoid contact with water, perfume, and lotions. Store in a cool, dry place — ideally in the pouch or box provided. Remove before swimming or exercising.

Will the gold plating fade?
With proper care, our anti-tarnish gold-plated pieces maintain their finish beautifully. Avoid harsh chemicals and moisture to extend the life of your jewelry.

Sizing

How do I find my ring size?
We recommend using a ring sizer or measuring the inner diameter of a ring that fits you well. Our product pages include sizing guidance where applicable.

Are bangles adjustable?
Some of our bangles are adjustable — this is noted on the individual product page. If you're unsure, feel free to contact us.

Still Have Questions?

We'd love to hear from you! Reach out via our Contact page and we'll get back to you as soon as possible.