Refund policy

Refund & Return Policy

At RJIVA, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

Return Window

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be returned in its original packaging with tags intact.

  • You must provide proof of purchase or order confirmation.

For hygiene and quality assurance reasons, worn, used, resized, altered, damaged, or improperly handled jewelry items are not eligible for return or exchange.

Returns that do not meet our eligibility requirements may be refused and returned to the customer at their expense.

How to Start a Return

To initiate a return, please contact us at:

Email: rjiva.soul@gmail.com

If your return request is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery and provide:

  • Clear photos of the item

  • Photos of the packaging

  • Your order number

This allows us to evaluate the issue and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Worn or used jewelry

  • Resized, altered, or damaged items

  • Personalized or custom-made products

  • Sale, clearance, promotional, or discounted items

  • Gift cards

  • Perishable goods

  • Beauty or personal care items

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before purchasing.

Jewelry Care Disclaimer

Many of our jewelry products are gold-plated, anti-tarnish, handcrafted, or fashion jewelry items.

Proper care is required to maintain the appearance and longevity of jewelry products. Exposure to water, perfumes, chemicals, lotions, sweat, humidity, or improper storage may affect the product's finish over time.

Normal wear and tear, accidental damage, misuse, improper handling, or failure to follow care instructions are not considered manufacturing defects.

Exchanges

The fastest way to receive a replacement item is to return the original item (if eligible), and once the return is approved, place a separate order for the new item.

Order Cancellations

Orders cannot be cancelled once they have been processed or shipped.

If you need assistance regarding an order, please contact us as soon as possible at rjiva.soul@gmail.com.

Delivered Packages

RJIVA is not responsible for packages marked as delivered by the shipping carrier.

Customers are responsible for providing accurate shipping information during checkout. RJIVA is not responsible for orders delivered to incorrect addresses provided by the customer.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

  • The item must be unused and unworn

  • The item must be in original packaging with tags attached

  • Proof of purchase is required

Refund Process

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

Returned items may require inspection before a refund or exchange is approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:

Email: rjiva.soul@gmail.com

Contact Information

For all return, refund, exchange, or order-related questions, please contact:

RJIVA
Kitchener, Ontario, Canada
rjiva.soul@gmail.com